FAQ about Book-n-Park

Book -n-Park protects parking spaces from unauthorized access, especially from non-customers. Use by authorized drivers can be time-limited. Booking, optional payment, management, and approval are conveniently done via smartphone or PC.

Book-n-Park offers several features that differentiate its solution from competitors:

• The automatic parking barriers have a very long operating time; the battery only needs to be recharged after about 1 year.
• The system can be controlled not only by the driver after making a reservation via their smartphone, but also centrally by the operator. This allows for various usage scenarios via hotline, reception, or support.
• Book-n-Park is modularly expandable and offers an all-inclusive solution that integrates seamlessly into the operator's processes: The operator does not need to install their own software, maintain online payment processes (such as Paypal), and updates are automatically available in the browser.

There are the following licenses:

• SmartRemote
• SmartRemote+
• SmartCampus
• WhiteLabel

With a license, you gain access to the Book-n-Park portal as a Reservation Manager and can manage your mobility management through it; depending on the license, you can:

• centrally control the parking barriers (parking bars, barriers, bollards, barrier chains, etc.),
• Create reservation links for your customers (eTicket),
• Allow reservations via the Book-n-Park portal for closed user groups (booking only possible after password entry),
• allow reservations through the Book-n-Park portal for all Book-n-Park users,
• Restrict reservations by time (e.g. by day of the week, time of day, etc.),
• deposit reservations with prices,
• manage additional reservation managers,
• Structure your parking areas according to local and organizational requirements

Included in every license is:

• Support via email or phone
• Application hosting in German data centers
• Processes according to GDPR
• easy and constant provision of updates
• Monitoring of the required communication infrastructure
• proactive information through support in the event of a low battery level or other problems

You need SmartCampus if any of the following criteria apply to you:

• Time-limited reservations (e.g., only on weekdays or only from 8am to 6pm)
• Payment options (e.g., PayPal)
• Restricting reservations to email addresses (e.g., only own employees with company address) or vehicle registration number as mandatory information
• Overview of parking space occupancy
• Assignment of parking spaces to multiple locations
• Assignment of parking space management to several internal departments

Companies with own use

• Parking spaces are spread across several locations
• Responsibility for parking spaces is distributed across several departments (e.g., customer and management parking spaces)
• Time restrictions on booking options (e.g., employees may only book on weekdays)

Companies with external use

• Guests/customers are allowed to book themselves (e.g., for events or patients of medical practices, hotel guests, park-and-ride facilities, etc.)
• Booking only against payment (e.g. parking spaces may be booked by citizens outside of business hours, parking garage)

The SmartRemote+ includes all the features of SmartRemote. In addition, you can create reservations for your parking spaces (eTickets). These eTickets, which grant time-limited use of your parking spaces, can be sent to friends, guests, customers, etc. The eTicket holder can then release the parking space via smartphone without needing to be logged in to Book-n-Park.

SmartRemote+ enables the implementation of all SmartRemote usage scenarios. In addition, reservations can be created, allowing customers, guests, or friends to be granted time-limited access to parking spaces. This is particularly useful for allocating parking spaces, in addition to appointment scheduling, in law firms, medical practices, hospitals, banks, and any business with customer parking in high-demand locations.

The white-label license provides an interface for controlling Book-n-Park parking barriers such as parking barriers, gates, or bollards. This interface is accessed via a JSON REST API. For parking barriers, the current status of the parking space (free, car parked, barrier up) can also be retrieved.

With WhiteLabel, your existing apps or applications can control Book-n-Park devices. This could be a citizen app that supports local businesses and allows users to book parking spaces while shopping, a visitor management application that manages visitor cards, rooms, and visitor parking spaces, or a booking app for electric vehicle charging stations, where the parking space is reserved for the duration of the charging process. Through the interface, your application receives information about the parking space status (free, occupied, blocked) and can also unlock the parking barrier.

SmartRemote is the entry-level license. With it, you can open and close any number of parking barriers at a single location. To do this, you must log in to the portal as a user. There is no limit to the number of users. You can invite new users and also remove them from your location. Reserving your parking spaces via the Book-n-Park portal is not possible with SmartRemote+; for this, you would need to upgrade to the SmartRemote+ license.

SmartRemote allows a group of people to share a location with multiple parking spaces. All users can open and close all parking spaces. This is ideal for parking lots in front of residential and commercial properties, small businesses such as law firms and medical practices, or even families. A selected user can invite other users to access the system and remove them again.

The parking operator's employees log into the Book-n-Park portal with the user role of Reservation Manager . Depending on the license model, this gives them access to functions for managing parking space barriers and users.

Depending on the licensing model, a Reservation Manager manages parking space barriers and users. Specifically, this includes:

• Master key: Opens and closes all assigned parking barriers, even remotely from the workplace or while traveling
• Overview of all reservations
• Managing reservation options for its parking areas
• Inviting and removing additional reservation managers

The functions are only available for the parking areas assigned to it.

Yes. As Reservation Manager, you have access to your devices at all times. You can open or close all your devices at any time SmartRemote menu

Yes. Our current offering is primarily aimed at business customers. However, our licensing and pricing model also offers attractive deals for private customers. Please feel free to request a quote via our contact form or by phone.

Yes. With the Book-n-Park portal, you can combine ALL Book-n-Park devices, meaning you can, for example, let your users choose whether to book individual parking spaces or drive into a gated area.

The SmartRemote lists your devices, locations, and departments. You can also open and close each of your devices from this menu item.

Only with the SmartCampus : In the Reservations menu item, you will see an overview of all reservations at your location, including the reservation start and end dates. Using the filter above the display, you can view reservations to show, for example, only current and future reservations.

Create a reservation (as host, secretary, receptionist, etc.) for the planned time and location. Send the reservation link (eTicket) to your guests. They can then access the pitch directly during the reserved time. The eTicket works on any browser-based device without requiring a Book-n-Park account.
You can find the eTicket in your reservation confirmation email or in the portal under the menu item Reserved Pitches -> Reservation Card -> Extra Menu (top right/3 lines) -> Invitation

Yes, that's possible. When making parking spaces available for booking in the portal, you can restrict visibility "Private" means that only users to whom you have sent a self-generated access code will see the parking spaces in the portal:
Menu item Access Times -> Step 1 -> Visibility: Private and Access Code

Note: Drivers must enter the access code under the Private Locations ; after that, they can book their unlocked parking spaces.

Yes. When enabling parking spaces for booking in the portal, you can restrict the days of the week that are allowed for reservations:
Menu item Access times->Step 2-> Select days of the week

Yes. When enabling parking spaces for booking in the portal, you can restrict the times that are allowed for reservations:
Menu item Access times->Step 2-> Set start and end time

Yes. When enabling parking spaces for booking in the portal, you can restrict the maximum booking duration allowed for reservations:
Menu item Access Times -> Step 2 -> Max. Reservation Duration

Book-n-Park handles all billing for you. Drivers pay for paid parking spaces online via PayPal. At the end of the month, you will receive a transfer to an IBAN account, including a detailed booking overview. Book-n-Park also handles cancellations and payment processing with drivers.

A reservation manager can block users who violate the parking regulations in the "Reservations" menu. The user will be notified of the exclusion and shown contact information (email and/or phone number) to which they can apply for reinstatement.

You have complete control over pricing. Under Access Times -> Step 3 -> Prices, you can set and change the prices for your pitches at any time. Changed prices only apply to future reservations; existing reservations (including future ones) will be billed according to the pricing model in effect at the time of booking.

for free

Fixed price levels

• Basic price: one-off price per reservation (optional)
• Price per time unit (e.g. 1€/hour)
• Maximum price: maximum price per reservation

Prices per flexible time unit

Example:

Parking duration 0-1 hour: €1
Parking duration 2-5 hours: €3
Parking duration 5-10 hours: €10

Yes. Book-n-Park offers an interface that allows existing applications to open and close Book-n-Park devices. This interface can be accessed via the internet (JSON REST API). Documentation and a test environment are provided through the portal; a WhiteLabel license is required.